Remote support
Dosing - Filtration - Mixing - Kneading
- HASLER Group
- SERVICES
- Remote support
THE ADVANTAGES OF HASLER GROUP
/ IMPROVE your productivity thanks to an informed, immediate response directly from our technical experts
/ OPTIMISE your costs with online technical advice through your internet or 4G connection
/ RECEIVE the support of an expert manufacturer to help guide you
/ BENEFIT from HASLER Group’s ISO 9001-certified industrial performance guarantee
PERSONNEL CONCERNED
/ Maintenance or production managers and technicians
/ Operating process engineers
/ Operating project managers
KEY STEPS
STEP 1
Definition of the problem encountered on the industrial equipment by the customer's on-site technician.
STEP 2
HASLER Group expert contacts the technician on site via smartphone.
STEP 3
Discussion with the HASLER Group technical expert.
Possibility of remote control for dosing equipment using the SCM controller.
STEP 4
Online problem solving at the customer site by our technical expert.
FEATURES
/ Support call
/ Screen sharing
/ Remote management
/ Real-time advice and action via instant messaging
/ Video/photo recording
RESULTS
/ Quickly troubleshoot your machines with the help of specialist experts.
/ Remotely guide your technicians through their smartphones.
/ Benefit from intervention traceability.
Access this service sheet available for download in our documentation area.
HASLER CARE SERVICES
Optimise your industrial processes and equipment by discovering HASLER Group services
Mechanical audit
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Process audit
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Laboratory trials
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CFD Digital simulation
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Installation & commissioning
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Preventive & predictive maintenance
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Maintenance contract
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Troubleshooting & repair
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Dosing training
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Filtration training
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Mixing training
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Kneading training
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